CommsMobile: Dependable SIM-Only Mobile phone Plans for Business

If you're getting notifications about a SIM error, try using your CommsMobile SIM in another unlocked device. In case this doesn't work, it is likely that your SIM is faulty, and you will need to replace it.

To get a new SIM, click on the "Get a replacement SIM" button below and follow the instructions provided in the CommsPanel portal.

At Tech1Solutions, we understand that our customers' needs change from time to time, which is why we allow you to change your plan size once per monthly payment cycle. This flexibility ensures that you can adjust your plan to match your needs without incurring additional costs.

Moving to a New Plan with CommsMobile

If you decide to change your plan size, we will move you to the new plan and pricing at the start of the next monthly payment cycle. From then on, the new plan will be your default plan and pricing, continuing from month to month until you make another change.

Reducing Your Plan Size

We understand that sometimes you may need to reduce your plan size. However, please note that if you choose to do so, we will not refund any money or remove data that you've already paid for on the higher data plan for the current month. We advise our customers to consider their data usage and needs before making any changes to their plan size. Please note that a downgrade results in your databank being re-set to zero so any unused data is forfeited.

CommsMobile Wi-Fi Calling is a feature that allows you to make and receive calls over a Wi-Fi connection. This is especially beneficial when traveling overseas, in areas with limited mobile coverage, or during network outages. Here are some frequently asked questions to help you understand this feature better:

What is Wi-Fi Calling?

Wi-Fi Calling enables you to make and receive calls using a Wi-Fi connection, especially useful when mobile coverage is limited or unavailable.

What are the benefits of Wi-Fi Calling?

Consistent Connectivity: Stay connected in areas with weak or no mobile signal.

Indoor Coverage: Enhance your indoor call quality.

Overseas Calls: Call back to Australia when you're abroad.

Network Downtime: Continue making calls even during mobile network outages.

How do I activate Wi-Fi Calling?

Ensure your device supports Voice over LTE (VoLTE).

Connect to a stable Wi-Fi network.

Activate Wi-Fi Calling in your device settings.

Is my device compatible?

Most 4G mobile phones, including Apple iPhone 6 and newer, Samsung Galaxy S7 and newer, LG G5 and newer, and Google Pixel devices, are compatible. Ensure VoLTE is activated. Check your handset's tech specs on the manufacturer's website for confirmation.

Can I use Wi-Fi Calling with no mobile reception or in airplane mode?

Yes, as long as you're connected to a Wi-Fi network.

What if Wi-Fi Calling isn't working?

Try the following:

Restart your device.

Restart your Wi-Fi router.

Toggle airplane mode.

Re-insert your SIM card.

Connect to a different Wi-Fi network.

Reset your network settings.

Are there extra charges for Wi-Fi Calling?

No, there are no additional fees for using Wi-Fi Calling.

Can I use Wi-Fi Calling overseas?

Yes, but you can only call Australian numbers.

Can I call international numbers with Wi-Fi Calling?

No, to call international numbers from Australia, you need a mobile network connection and the International Calls add-on pack.

What happens if I move out of Wi-Fi coverage during a call?

If you're on the 4G network, your call will transition between Wi-Fi and mobile networks. If there's no mobile network available, the call will disconnect once you leave Wi-Fi coverage.

How can I tell if I'm on a Wi-Fi Call?

Your device might display a Wi-Fi call icon or 'Wi-Fi Calling' on the screen.

Can I call emergency services using Wi-Fi Calling?

Yes, you can dial 000 using Wi-Fi Calling within Australia.

Is Wi-Fi Calling secure?

Yes, Wi-Fi Calling with CommsMobile is secure and uses encryption to protect your calls.

We hope this FAQ provides clarity on CommsMobile Wi-Fi Calling. If you have more questions, feel free to reach out to our support team.

Telstra's full 4G and 3G network covers 99.5% of the population while the Telstra wholesale network covers 98.8% of the population, see below links to compare both networks

https://www.telstrawholesale.com.au/products/mobiles/coverage.html

https://www.telstra.com.au/coverage-networks/our-coverage

Wireless cellular technology has undergone remarkable transformations since its debut in the 1970s. From the basic text messaging capabilities of 2G to the high-speed, low-latency wonders of 5G, each generation has redefined our mobile experience.

A Glimpse into the Cellular Generations

2G: Introduced us to the world of SMS and MMS.

3G: Marked the dawn of mobile internet, changing how we accessed information on the go.

4G: Elevated our mobile experience with faster broadband speeds, making video streaming and online gaming seamless.

5G: The latest marvel, 5G promises unparalleled speeds, minimal latency, and the capacity to connect a multitude of devices simultaneously without compromising network performance.

5G vs. 4G: A Quantum Leap

The shift from 4G to 5G is akin to the transformative jump from ADSL to nbn in home internet. With 5G, users can expect:

Enhanced Network Capacity: Accommodates more users at once, ensuring no network congestion.

Reduced Latency: Experience real-time responses with minimal delays.

Blazing Fast Speeds: Lightning-fast download and upload speeds redefine mobile browsing and streaming.

Embracing 5G with CommsMobile

To harness the power of 5G, you'll need:

A 5G-Ready Device: Ensure your device is compatible with 5G technology.

A 5G-Inclusive Plan: Browse our website for plans that offer 5G access.

5G Network Coverage: Check our coverage map to see if your area is 5G-enabled. If uncertain about your device's compatibility, consult the manufacturer.

Should you surpass your data limit, your service will be paused. But fret not – you can easily top up or even request data gifting from a colleague.

Network Availability: 3G, 4G, and 5G

Curious about the networks available in your vicinity? Our comprehensive coverage map provides all the details.

Stay ahead with CommsMobile and experience the future of mobile connectivity today.

In today's digital age, scammers often impersonate reputable companies like CommsMobile to deceive individuals, leading to potential loss of sensitive information and funds. Here's how to safeguard yourself and what to do if you suspect you've been targeted.

Have You Been Scammed? Here's What to Do:

Banking Details Compromised?

Reach out to your bank immediately. They can halt suspicious transactions and monitor your account for unusual activity.

Shared Usernames or Passwords?

Change them right away. If you've used the same credentials on other platforms, update them there too.

Shared Personal Identification?

If you've disclosed details like your passport, driver's license, or Medicare card, contact ID Care. They'll guide you on protective measures.

Unsure if You've Been Scammed?

The ACCC provides a list of prevalent scams. Review it to determine if you've encountered one.

Remember: CommsMobile will never ask for your passwords, PINs, or banking details via phone, email, or SMS.

Received a Suspicious Call?

Doubting a Call's Legitimacy?

Terminate the call. Reach out to us directly or contact your reseller account manager. Share the caller's message, and we'll confirm its authenticity.

Got a Suspicious Email or SMS?

Questioning an Email or SMS's Authenticity?

Forward the message to us. We'll verify its legitimacy. Ensure you copy and paste the content into your query for accurate cross-referencing.

Refrain from clicking on links or downloading content from the suspicious message.

Your security is paramount to us. Always exercise caution and reach out to CommsMobile for any concerns or verifications. We're here to help.

Receiving harassing calls, texts, or other unwanted communications can be highly distressing, and no one should have to tolerate such behavior. To put an end to it, here are some practical measures you can take with CommsMobile.

Threats

If you have received a call or message containing threats to lives or property, it is imperative to report it to the police without delay by dialing 000, using CommsMobile.

Unwanted calls and texts

Block or screen

If the call or message you receive is not an emergency, you can take practical steps such as blocking the number using caller ID or screening incoming calls to protect yourself.

Report it to the police

It’s your right to report any harassing calls or messages to the police.

Report it to CommsChannel

You can also report it to us - contact us by sending a message to CommsMobile.

To ensure that we can thoroughly investigate, please provide us with as much information as possible about the calls or messages you are receiving, including the date and time of the call or text, duration of the call (for calls), and the sender information (if known).

Please refrain from deleting any communication or records of receipt, as they may be needed for further follow-up.

Marketing calls and spam messages

Getting overrun by marketing calls and spam messages? Here’s what you can do about it.

Marketing calls

Reduce the marketing nonsense by registering with the Australian government's free Do Not Call Register, offered by CommsMobile, where you can choose to opt-out of receiving most unsolicited marketing calls.

Spam messages

CommsMobile refers to unwanted marketing messages sent via text, email, or instant message. In order to send you marketing messages legally, the sender must:

Obtain your permission.

Include their contact details in the message.

Provide you with a way to opt out of receiving future messages.

Political calls and messages

Political parties, charities, educational institutions, and government bodies, including CommsMobile, are allowed to contact you without your consent, and they are not subject to spam rules or the Do Not Call Register.

To prevent political calls and messages, the most effective action you can take is to block the number used by the party or organization to contact you. However, this may not be foolproof as these messages can come from different numbers. Nonetheless, blocking the known numbers is a step towards reducing political spam.

If you still receive unwanted political calls or messages, you can file a complaint using the complaint forms provided by the Do Not Call Register and ACMA against CommsMobile or any other political party.